Frequently Asked Questions
Everything you need to know about your Cloré Beauty experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you offer international shipping?
Yes, Cloré Beauty ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your beauty products cruelty-free?
We are committed to ethical beauty. The majority of our brands are certified cruelty-free and do not test on animals. Please check the specific product description for individual certifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know if a product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. If you need personalized advice, you can contact our beauty consultants via our live chat for a custom recommendation.